Are some of your loyal customers actually trapped? If so, they could be skewing your CX and financial metrics.
The building blocks that go into designing a business model can ultimately shape the customer experiences you deliver.
CX departments can offer skills to translate the business goals into SMART experience goals for the brand.
Do you trust the brand to deliver the products & services it promises to deliver? And feel trusted while interacting with it?
A Net Promoter Score (NPS) based listening system can be very ineffective when deployed incorrectly.