CX data Archives - Simplify

Democratizing Customer Data

Businesses are getting better at collecting (customer) data but struggle to share it across departmental silos.

By Manoj Sinha| 2018-10-04T13:45:19+00:00 September 29th, 2018|Customer Experience, Customer Feedback, CX data, Design|

Do customer journey mapping activities really have to be carried our separately from customer listening (VoC)?

Quantifying the return on investment for CX improvement projects is difficult but not impossible.

By Manoj Sinha| 2018-08-13T18:57:30+00:00 August 5th, 2018|Customer Experience, customer-centric, CX data|

Personalized experiences have become the norm. Now your customers expect you to deliver contextualized experiences.

By Manoj Sinha| 2018-08-11T16:25:22+00:00 May 19th, 2018|Customer Experience, CX data|

Are some of your loyal customers actually trapped? If so, they could be skewing your CX and financial metrics.

By Manoj Sinha| 2018-08-05T23:44:09+00:00 April 29th, 2018|Customer Experience, Customer Feedback, CX data|