Listening 2018-08-06T20:23:12+00:00
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We’ve Simplified VoC

SPEEDRATE HELPS BRANDS GATHER IN-THE-MOMENT FEEDBACK AND TRANSFORM THEM INTO ACTION

Key Features

THAT SET SPEEDRATE APART

Mobile Solution

Customers can rate brand experiences anytime, anywhere

In-the-moment Feedback

Customers can share experiences instantly & brands can address CX issues in a timely, targeted manner

Location Aware

They are gently nudged to share experiences at the appropriate time

Notifications & Reminders

Brands can schedule notifications and reminders to sync with the customer interactions across touch-points

Experience Trails

Experience Trails mimic the customer's end-to-end journey

Quick & Simple

Trails offer flexibility to customers, letting them share as much or as little feedback as they want

Recommendations

Customers can update the NPS following any interaction & experience

Customer Loyalty

Tracking NPS and the corresponding experiences helps brands understand and improve loyalty

Loyalty & Goodwill

The reward system can be set up to benefit a charity of the customers' choice

Benefit a Cause

The rewards system lets customers select a charity, link it to their account, and transfer any reward points earned to it

Experience Maps

Each feedback goes into mapping the customer's end-to-end journey

Customer Journey Maps

MapCX collates all feedback to create the customer journey map, a blueprint for CX the transformation efforts

Now customers can Speedrate experiences as they happen

GIVING BRANDS ACCESS TO ACTIONABLE INSIGHTS IN REAL TIME

Learn How

Speedrate is Unique

COMPREHENSIVE LISTENING WITHOUT SURVEYS

ACTIONABLE CUSTOMER INSIGHTS