We’ve Simplified VoC
SPEEDRATE HELPS BRANDS GATHER IN-THE-MOMENT FEEDBACK AND TRANSFORM THEM INTO ACTION
Key Features
THAT SET SPEEDRATE APART

Mobile Solution
Customers can rate brand experiences anytime, anywhereIn-the-moment Feedback
Customers can share experiences instantly & brands can address CX issues in a timely, targeted manner

Location Aware
They are gently nudged to share experiences at the appropriate timeNotifications & Reminders
Brands can schedule notifications and reminders to sync with the customer interactions across touch-points

Experience Trails
Experience Trails mimic the customer's end-to-end journeyQuick & Simple
Trails offer flexibility to customers, letting them share as much or as little feedback as they want

Recommendations
Customers can update the NPS following any interaction & experienceCustomer Loyalty
Tracking NPS and the corresponding experiences helps brands understand and improve loyalty

Loyalty & Goodwill
The reward system can be set up to benefit a charity of the customers' choiceBenefit a Cause
The rewards system lets customers select a charity, link it to their account, and transfer any reward points earned to it

Experience Maps
Each feedback goes into mapping the customer's end-to-end journeyCustomer Journey Maps
MapCX collates all feedback to create the customer journey map, a blueprint for CX the transformation efforts