SPEEDRATE HELPS BRANDS GATHER IN-THE-MOMENT FEEDBACK AND TRANSFORM THEM INTO ACTION
Speedrate, our listening solution, lets customers share feedback in real-time. This helps brands design & deliver remarkable experiences in a timely and targeted manner. And the best part is that Speedrate does not look & feel like a typical customer satisfaction survey!
THAT SET SPEEDRATE APART
Customers can rate brand experiences anytime, anywhere
Customers can share experiences instantly & brands can address CX issues in a timely, targeted manner
They are gently nudged to share experiences at the appropriate time
Notifications & Reminders
Brands can schedule notifications and reminders to sync with the customer interactions across touch-points
Experience Trails mimic the customer's end-to-end journey
Quick & Simple
Trails offer flexibility to customers, letting them share as much or as little feedback as they want
Customers can update the NPS following any interaction & experience
Tracking NPS and the corresponding experiences helps brands understand and improve loyalty
Loyalty & Goodwill
The reward system can be set up to benefit a charity of the customers' choice
Benefit a Cause
The rewards system lets customers select a charity, link it to their account, and transfer any reward points earned to it
Each feedback goes into mapping the customer's end-to-end journey
Customer Journey Maps
MapCX collates all feedback to create the customer journey map, a blueprint for CX the transformation efforts
Now customers can Speedrate experiences as they happen
GIVING BRANDS ACCESS TO ACTIONABLE INSIGHTS IN REAL TIME
Customer satisfaction surveys rely on the customers’ memories, which decay rapidly. Speedrate’s always-on listening system utilizes a unique feature, the Customer Experience (CX) Trail™, to gather customer feedback. The CX Trail mimics the customers’ journey as they interact with a brand. As customers go through the journey, they select experiences from the CX Trail and rate them with just a few clicks. They can also provide their ratings for the NPS (Net Promoter Score).
Creating a Customer Experience Trail™ is a one click process. Once created, the Trails are always active and available – standing by to receive feedback from the customers at any stage of their journey or at any touch-point. Speedrate’s location aware feature can be set up to gently nudge the customers every time it senses their interaction with the brand.
Speedrate allows brands to set up a Rewards system that can link their customers with Charities of their choice. Customers can rate experiences, earn reward points, and donate them to help a cause.
ACTIONABLE CUSTOMER INSIGHTS
Speedrate provides brands with instant and unbiased customer feedback in large numbers. Each feedback includes specific information about the touch-point(s) involved in the interaction. Customers share details about their experience in the form of words describing the experience, emotions, and the effort involved. They can also share photos or short video clips related to the experience. Speedrate also allows customers to share specific details about an interaction or any ideas they may have to improve the experience.
Brands have the option of setting up open (public) Trails, that allows their customers to view and respond to each others experiences. The ‘Show of Hands’ feature can be a critical tool in understanding and proactively responding to customer issues at a specific location, stage, or touch-point.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.